No. Until 7 days before your event, cancellation is free and everything you have paid is refunded in full.
Cancellations, changes and refunds
Customer · Updated yesterday
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✅ Free cancellation until 7 days before your event. Cancel by then and everything you have paid is refunded. No fee, no partial refund. Until the same deadline you can also change guest numbers, menu and times.
Plans change. Guest lists grow and shrink, dates move, and sometimes an event does not happen at all. This is how a Nuento booking handles that, and what it costs you, which until the deadline is nothing.
The deadline
You can cancel or change your order free of charge until 7 days before your event. The exact date is shown at checkout under "Free cancellation until", and again on your order page after you have booked.
Example: if your event is on Saturday 20 June, you can cancel or change it until Saturday 13 June.
How to cancel
Go to nuento.co.uk and log in with the phone number you used when booking. You receive a code by SMS; there is no password.
Open My orders and select the order.
Click Cancel order and confirm.
The supplier is notified automatically and you receive a confirmation by email. Any money already charged is refunded to the same card, normally within 5–10 working days depending on your bank. If nothing has been charged yet, there is nothing to refund.
How to change a booking instead
Most changes do not need a cancellation. Guest numbers, menu choices, serving time, and details about the address or access are all agreed directly with the supplier.
Open your order and use the chat to write to the supplier. Their service manager's name and phone number are also shown at the top of the order page. Standard changes such as a new guest count are adjusted on the order, so the agreement stays in writing and the price updates with it.
If a change makes the total higher, you receive a separate invoice for the difference with a payment link. If it makes the total lower, the difference is refunded, or deducted from the balance if it has not been charged yet.
Not sure about the final numbers?
Book for your best estimate to secure the date, then adjust the number of guests with the supplier once you know. The supplier appreciates hearing as early as possible, but you have until the deadline.
After the deadline
From 7 days before your event the order is binding. By then the supplier has bought ingredients, planned staff and turned down other bookings for your date. If something serious has happened, write to us anyway. We will talk to the supplier and see what can be done, but we cannot promise a refund after the deadline.
Moving your event to another date
Ask the supplier in the chat first. If they are free on the new date, the order is moved. If they are not, and you are still before the deadline, cancel the order and book another supplier for the new date. Nothing is lost.
Can't log in to your order?
If you changed phone number or used a different number when booking, you can move the order to your current number at nuento.co.uk/account/claim-order. You need the order ID from your confirmation email and the name or email you booked with.
Book with your best estimate
Secure your date now and adjust guest numbers later. Free cancellation until 7 days before your event.