When you receive an order

"You have received a new order of £850.00 from Nuento" is an example of the subject line in the email we send you when you receive an order.

The first thing to do is consider whether you're available on the date in question and can approve the order. Then click "Respond to order".

You'll see a page showing the full order. Check that everything looks correct and, at the bottom, choose whether to approve or decline the order.

You can also approve the order subject to a condition. If you do, clearly describe the condition — for example, "Unfortunately we can't get cod for our fish 'n' chips, so we'll use hake instead".

The customer can then approve or cancel the order based on that condition. Before submitting it, you're welcome to call the customer to discuss the details. The phone number appears on the page where you approve or decline the order.